Refund policy

Last updated: 29 October 2026

1. Scope

This Return and Refund Policy applies to subscriptions to MapBulk purchased through pay.mapbulk.com. MapBulk is a digital service. No physical goods are shipped, and no returns of physical items apply.

2. Subscription fees

Subscription fees are billed monthly in advance. Except as set out in this policy or as required by applicable law, payments are non-refundable, including for partially used billing periods, unused credits and plan changes.

3. Billing errors

If you believe you have been charged in error, including a duplicate charge, please contact us at support@mapbulk.com within 14 days of the charge, stating your order number and the email address of your MapBulk account. Where a billing error is confirmed, we will refund the amount charged in error to the original payment method.

4. Other refund requests

Any other refund request is reviewed on a case-by-case basis and is granted at our discretion. Where a refund is granted, the credit allocation associated with the refunded payment is reversed. Other credits in the account are not affected.

5. Processing of refunds

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, a refund may take 5 to 10 business days to appear on your statement.

6. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals and does not entitle you to a refund for the current billing period. Further details are set out in our Purchase Options Cancellation Policy.

7. Statutory rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Contact

Questions about this policy may be sent to support@mapbulk.com.